FAQ

General Questions

1. What products do you offer?

We specialize in home improvement and handmade products, including beautifully crafted décor, sustainable materials, and innovative home solutions designed to enhance your living space.

2. Where are you located?

We are based in Pleuven, France, and serve customers worldwide through our online store.

3. Do you offer custom or personalized products?

Yes, we offer select customizations for some of our handmade items. For special requests, please contact us directly.

Orders and Payments

4. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All transactions are securely processed.

5. Can I change or cancel my order?

You can change or cancel your order within 24 hours of purchase. After this window, the order is processed and cannot be modified.

6. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number to monitor its status.

Shipping and Delivery

7. What are your shipping times?

Standard Shipping: 3 to 4 business days for domestic orders.
International Shipping: Currently, we do not offer international shipping.

8. Do you offer free shipping?

Yes, Standard Shipping is free for all orders within France.

9. Can I ship to a P.O. Box?

No, we currently do not ship to P.O. Boxes. Please provide a physical address during checkout.

Returns and Refunds

10. What is your return policy?

We offer a 30-day return policy. Items must be returned in their original condition, unused, and with all tags attached.

11. How do I initiate a return?

To start a return, please contact us at Contact@alcove.cam with your order number and the reason for your return. We will provide you with a prepaid return label.

12. Are there any restocking fees?

No, we do not charge restocking fees for returned items.

13. How long does it take to receive my refund?

Refunds are processed within 3 to 5 business days after we receive and inspect your returned item.

Product Care and Warranty

14. How should I care for handmade products?

We recommend handling our handmade products with care. Avoid exposure to direct sunlight, moisture, and harsh chemicals.

15. Do your products come with a warranty?

Yes, all products come with a 30-day satisfaction guarantee. If you encounter any issues, contact us for support.

Contact Information

If you have more questions, feel free to reach out:

Email: Contact@alcove.cam
Phone: +33 7 57 99 99 48
Address: 106 B Hent Koad Men Hir, 29170 Pleuven, France